Terms and Conditions

1. Introduction and Acceptance of Terms

Welcome to Reels Casino. These Terms and Conditions ("Terms") govern your use of our website, mobile application, and all services provided by Reels Casino ("we," "us," "our," or "Company"). By accessing, registering, or using Reels Casino in any way, you agree to be bound by these Terms. If you do not agree to any part of these Terms, you must not use our services.

Reels Casino is operated in compliance with the laws and regulations of New Zealand. Your continued use of our platform constitutes your acceptance of these Terms and any updates we may make to them.

2. Eligibility

To use Reels Casino, you must:

• Be at least 18 years of age or the age of legal majority in your jurisdiction, whichever is greater
• Be a resident of New Zealand or a jurisdiction where online gambling is legally permitted
• Not be excluded from gambling services by any regulatory body or self-exclusion program
• Have the legal capacity to enter into binding contracts

Reels Casino reserves the right to request proof of age and identity at any time. If we discover that you do not meet these eligibility requirements, we may suspend or terminate your account and forfeit any remaining balance.

3. Account Registration and Verification

To access our services, you must create an account with Reels Casino by providing accurate, complete, and truthful information. You agree to:

• Provide your legal name, date of birth, email address, and contact details
• Maintain the confidentiality of your account credentials and password
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized access or breach of security
• Complete identity verification procedures as required by Reels Casino and applicable regulations

We may request documents such as proof of identity (passport, driver's license) and proof of address (utility bill, bank statement) to verify your information. Failure to complete verification may result in account suspension or closure, and withdrawal requests may be delayed or denied.

4. Deposits and Withdrawals

Deposits: Reels Casino accepts deposits through various payment methods including credit cards, debit cards, e-wallets, and bank transfers. All deposits are final and non-refundable once credited to your account, except where required by law. You are responsible for ensuring that your payment method is legitimate and that you have the authority to use it.

Withdrawals: You may request withdrawals of your available balance at any time, subject to the following conditions:

• You must have completed identity verification
• Your account must not be subject to any active disputes or investigations
• Withdrawals must be processed to the same payment method used for deposits, unless otherwise approved by Reels Casino
• Withdrawal processing times may vary depending on your payment method, typically between 1 to 10 business days
• Reels Casino reserves the right to impose reasonable withdrawal limits

In New Zealand, all player funds are held in segregated accounts in accordance with applicable regulations. We are not responsible for delays or errors caused by your bank or payment service provider.

5. Bonus Terms and Wagering Requirements

Reels Casino may offer promotional bonuses, free spins, or other incentives ("Bonuses"). All Bonuses are subject to the following terms:

• Bonuses must be claimed within the specified promotional period
• Bonuses are only available to eligible players as determined by Reels Casino
• Each Bonus is subject to a wagering requirement, which is the total amount you must wager before you can withdraw bonus funds or associated winnings
• Certain games may contribute differently to wagering requirements (e.g., slots may contribute 100%, while table games may contribute 10% or 0%)
• Bonuses must be used within the specified timeframe; any unused bonus will be forfeited
• Reels Casino reserves the right to cancel or modify bonus offers at any time
• Maximum winnings from certain bonuses may be capped as stated in the promotion terms

If you breach any bonus terms, Reels Casino may void the bonus and any associated winnings. Detailed bonus terms are available through our website at the time of each promotion.

6. Prohibited Activities

You agree not to engage in any of the following activities on Reels Casino:

• Using automated software, bots, or scripts to access our services or place bets
• Attempting to manipulate, cheat, or defraud Reels Casino or other players
• Exploiting technical vulnerabilities or glitches in our platform
• Using multiple accounts to claim bonuses or evade restrictions
• Money laundering, terrorist financing, or other illegal activities
• Harassment, threats, or abusive behavior toward our staff or other players
• Gambling on behalf of someone else or allowing another person to use your account
• Accessing our services from a jurisdiction where online gambling is prohibited

Any violation of these prohibitions may result in immediate account suspension, forfeiture of funds, and reporting to relevant authorities.

7. Limitation of Liability

Disclaimer: Reels Casino provides its services on an "as is" basis without warranties of any kind, express or implied. We do not guarantee that our services will be uninterrupted, error-free, or free from viruses or malicious code.

Limitation: To the fullest extent permitted by law, Reels Casino shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including loss of profits, data, or goodwill, even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion of implied warranties or the limitation of liability, so these limitations may not apply to you. In such cases, our liability shall be limited to the amount of deposits you have made to Reels Casino in the preceding 12 months.

8. Account Closure and Self-Exclusion

Account Closure: You may close your account at any time by contacting our support team through our website. Upon closure, you will receive a withdrawal of any remaining balance, subject to verification and compliance with our terms.

Self-Exclusion: If you are concerned about your gambling habits, Reels Casino provides a self-exclusion feature that allows you to voluntarily exclude yourself from our services for a specified period (minimum 24 hours). During a self-exclusion period:

• You will not be able to access your account or place bets
• You will not receive promotional communications from Reels Casino
• Self-exclusion cannot be reversed before the specified period expires, except in limited circumstances as permitted by law

Self-exclusion from Reels Casino does not exclude you from other gambling operators. If you require assistance with problem gambling, please visit Gambling Harm Support Services or contact the Department of Internal Affairs in New Zealand.

9. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law principles. You irrevocably submit to the jurisdiction of the courts of New Zealand.

Dispute Resolution: If a dispute arises between you and Reels Casino, we encourage you to contact our support team to resolve the matter informally. If informal resolution is unsuccessful, either party may pursue a formal dispute through the relevant judicial channels in New Zealand.

Reels Casino operates under the framework established by New Zealand gambling legislation. Any complaints regarding Reels Casino's conduct may be directed to the appropriate regulatory authority as required by law.

10. Changes to Terms

Reels Casino reserves the right to modify these Terms at any time. Material changes will be communicated to you via email or through notice on our website. Your continued use of Reels Casino following notification of changes constitutes your acceptance of the updated Terms.

If you do not agree with any changes, you may close your account and request withdrawal of your funds. We will provide reasonable notice of any material changes to allow you to make an informed decision.

Contact and Additional Information

For questions or concerns regarding these Terms, please contact us through our website. Additional information about responsible gambling practices and our policies is available on our Responsible Gambling page and Privacy Policy.