Privacy Policy
Introduction
Reels Casino is committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
We comply with the Privacy Act 2020 and other applicable New Zealand privacy legislation. Please read this policy carefully to understand our practices regarding your personal data.
Data Controller Information
Reels Casino is the data controller responsible for your personal information. Our organisation is committed to handling your data in accordance with privacy regulations applicable in New Zealand.
For privacy-related inquiries, you can contact us through our website or use the contact details provided in the Contact Information section below.
What Data We Collect
Personal Information
When you create an account with Reels Casino, we collect personal information including:
- Your full name and date of birth
- Email address and phone number
- Residential address and postal code
- Government-issued identification details for verification purposes
- Payment information and banking details
Gaming Information
We collect data related to your gaming activity on Reels Casino, including:
- Games played and time spent gaming
- Wagers placed and winnings
- Account balance and transaction history
- Bonuses claimed and promotional activity
Technical Information
We automatically collect certain technical data when you use Reels Casino:
- IP address and device identifiers
- Browser type, operating system, and internet service provider
- Pages visited, time spent on pages, and clickstream data
- Device language and location information
How We Use Your Data
Reels Casino uses the information we collect for the following purposes:
- To create and maintain your account and provide gaming services
- To process deposits, withdrawals, and financial transactions securely
- To verify your identity and prevent fraud, money laundering, and illegal activity
- To personalise your experience and recommend games you may enjoy
- To communicate with you about promotions, bonuses, and account updates
- To comply with legal obligations and regulatory requirements
- To improve our website, services, and customer support
- To conduct responsible gambling assessments and self-exclusion management
Cookies and Tracking Technologies
Reels Casino uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us remember your preferences, secure your account, and analyse how you use our services.
We use the following types of cookies:
- Essential cookies: Required for account login, security, and core functionality
- Performance cookies: Help us understand how players use Reels Casino and identify technical issues
- Marketing cookies: Used to deliver personalised promotions and track campaign effectiveness
You can control cookie settings through your browser. However, disabling essential cookies may affect your ability to use Reels Casino.
Data Sharing with Third Parties
Reels Casino may share your personal information with trusted third parties to provide our services:
- Payment processors and financial institutions for transaction processing
- Identity verification and anti-fraud service providers
- Customer support and communication service providers
- Regulatory authorities and law enforcement when legally required
- Responsible gambling organisations for support and exclusion services
We ensure all third parties are bound by confidentiality obligations and process data in compliance with applicable privacy laws.
Data Retention Period
Reels Casino retains your personal data for as long as your account is active and as required by law. Specifically:
- Active account information is retained while you maintain an account with us
- Transaction and gaming records are retained for a minimum of 5 years for regulatory compliance
- Personal identification documents are retained for the duration required by anti-money laundering regulations
- Marketing data is retained until you opt out or request deletion
When data is no longer necessary, we will securely delete or anonymise it in accordance with privacy legislation.
Your Rights
Under New Zealand privacy law, you have the following rights regarding your personal data:
- The right to access your personal information held by Reels Casino
- The right to request correction of inaccurate or incomplete data
- The right to request deletion of your personal information where applicable
- The right to object to processing of your data for marketing purposes
- The right to lodge a complaint with the Privacy Commissioner if you believe your rights have been breached
To exercise any of these rights, please contact us through our website using the contact information provided below.
Security Measures
Reels Casino implements comprehensive security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction:
- Encryption of data in transit using industry-standard SSL/TLS protocols
- Secure storage of personal and financial information in encrypted databases
- Regular security audits and vulnerability assessments
- Restricted access to personal data by authorised personnel only
- Multi-factor authentication for account protection
- Compliance with PCI DSS standards for payment card industry security
While we strive to protect your information, no security system is completely impenetrable. We encourage you to maintain confidentiality of your login credentials and report any suspicious activity immediately.
Changes to This Policy
Reels Casino may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by email or through a prominent notice on our website.
Your continued use of Reels Casino following any changes constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this policy regularly to stay informed about how we protect your information.
Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact Reels Casino through our website.
If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the Office of the Privacy Commissioner at privacy.org.nz.
For information about responsible gambling and self-exclusion options, please visit our Responsible Gambling page.