Responsible Gambling at Reels Casino

Our Commitment to Responsible Gambling

At Reels Casino, we are committed to providing a safe and enjoyable gaming environment. We recognise that gambling should be entertainment, and we take our responsibility to our players seriously. We support responsible gambling practices and provide tools and resources to help you maintain control over your gaming activity.

We comply with all applicable gaming regulations in New Zealand and work continuously to prevent problem gambling and protect vulnerable players.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or financial status. It is important to recognise the warning signs in yourself and others. If you experience any of the following, you may be developing a gambling problem:

• Spending more time and money on gambling than intended
• Constantly thinking about gambling or previous gambling experiences
• Needing to gamble with increasing amounts of money to achieve the same level of excitement
• Feeling anxious or irritable when trying to reduce or stop gambling
• Using gambling to escape problems, stress, or negative emotions
• Lying to family, friends, or others about the extent of your gambling
• Risking important relationships, education, or job opportunities due to gambling
• Borrowing money or going into debt to fund gambling activities
• Failed attempts to cut back or stop gambling
• Chasing losses by gambling with more money to recover previous losses

Self-Assessment Questions

Ask yourself the following questions to help assess your relationship with gambling:

• Do you spend more time gambling than you originally planned?
• Have friends, family, or colleagues expressed concern about your gambling?
• Do you feel the need to gamble to feel happy or to relieve stress?
• Are you gambling with money needed for essential expenses like rent, utilities, or food?
• Do you feel guilty or ashamed after gambling sessions?
• Have you tried to cut back or quit gambling but found it difficult?
• Are you borrowing money to gamble or to cover gambling losses?

If you answer yes to any of these questions, it may be helpful to speak with someone or seek support.

Setting Personal Limits

One of the most effective ways to gamble responsibly is to set personal limits before you start playing. Reels Casino provides tools to help you control your gambling:

• Deposit Limits: Set a maximum amount of money you are willing to deposit within a specified period (daily, weekly, or monthly). You cannot exceed this limit during the chosen timeframe.
• Loss Limits: Set a maximum amount you are prepared to lose within a chosen period. Once you reach this limit, your account will be restricted from further play.
• Wager Limits: Control the maximum amount you can stake on individual bets or games.
• Time Limits: Set a maximum duration for your gaming sessions. You will receive a warning when your session is about to end.

You can adjust these limits at any time through your account settings, though reductions take effect immediately and increases may be subject to a waiting period.

Self-Exclusion and Cooling-Off Periods

If you feel you need a break from gambling, Reels Casino offers self-exclusion options:

• Cooling-Off Period: A temporary suspension of your account lasting from 24 hours to 6 weeks, during which you cannot access your account or place bets. You can request a cooling-off period through your account settings or by contacting our support team.
• Self-Exclusion: A long-term restriction on your account lasting from 6 months up to a permanent lifetime ban. During this period, you will be unable to open a new account with Reels Casino or access any existing account. Self-exclusion requests can be submitted through our website or by contacting support.

Self-exclusion is a serious decision and is not easily reversed. If you wish to end your self-exclusion before the agreed period, you must contact us, and a mandatory cooling-off period will be applied before your account is reactivated.

Reality Checks and Session Reminders

Reels Casino provides reality checks and session reminders to help you stay aware of your gaming activity:

• Regular pop-up notifications during extended gaming sessions reminding you of the time elapsed and money spent
• The option to set session length reminders that alert you when a pre-determined time period has passed
• A clear display of your account balance and recent activity at all times
• Information about the odds of games and the house edge to help you understand the mathematical reality of gambling

We encourage you to use these tools to maintain awareness and control during your gaming sessions.

Protection of Minors

Reels Casino is strictly for adults aged 18 years and over. We have implemented strict age verification procedures during account registration to prevent access by minors. We do not knowingly accept registrations from anyone under the legal gambling age in New Zealand.

If you are aware of a minor accessing gambling services, or if you are concerned about a young person's gambling, please contact the New Zealand Department of Internal Affairs or your local authorities.

We encourage parents and guardians to discuss responsible gambling with young people and to use parental controls on devices to restrict access to gambling websites.

Helpful Resources and Support Services

If you or someone you know is struggling with problem gambling, support is available. New Zealand offers several confidential, free services:

• Gambling Helpline: A free, confidential telephone service available 24/7. Phone 0800 654 655 or visit www.gamblinghelpline.co.nz
• Gamblers Anonymous: Support groups and meetings across New Zealand. Visit www.gamblersanonymous.org.nz
• Problem Gambling Foundation: Provides information and support resources. Visit www.problemgambling.org.nz
• Department of Internal Affairs: The regulatory body for gambling in New Zealand. Visit www.dia.govt.nz

These services are available to anyone in New Zealand, whether or not they are a player at Reels Casino.

How to Get Help

If you are experiencing difficulties with gambling, take action today:

• Talk to someone: Reach out to a friend, family member, or counsellor about what you are experiencing. Sharing your concerns can be an important first step.
• Use our self-exclusion tools: Apply a cooling-off period or self-exclusion through your account to prevent further access to Reels Casino.
• Contact a helpline: Call the Gambling Helpline on 0800 654 655 to speak with a trained advisor who can provide confidential support and guidance.
• Seek professional support: Consider counselling or therapy to address underlying issues. Your GP or local mental health service can provide referrals.
• Financial advice: If you are in financial difficulty, organisations like the Citizens Advice Bureau can provide guidance on budgeting and debt management.

Our Responsible Gambling Tools

Reels Casino provides a range of built-in tools to support responsible gambling:

• Customisable deposit, loss, wager, and time limits that you can set and adjust at any time
• A detailed account history and transaction log showing all deposits, withdrawals, and gambling activity
• Session reminders and reality checks to keep you informed during gameplay
• The ability to temporarily suspend your account through a cooling-off period
• Long-term self-exclusion options for those who wish to stop gambling entirely
• Clear information about game odds and the house edge for all games
• Links to external support services and resources throughout our website
• Regular communication about responsible gambling best practices

We recommend that all players make use of these tools as part of their responsible gambling practice.

Further Information

For more information about our terms and conditions, please visit our Terms and Conditions. For details about how we handle your personal information, please see our Privacy Policy.

If you have any questions or concerns about responsible gambling, please contact our support team through our website.